Measure agents in cost per transaction
The simplest honest metric for AI value is what each completed unit of work costs.
· 4 min read
Hours saved is a slippery metric. Cost per transaction is not: total cost of completing the work divided by units completed.
Baseline it before deployment, including people time, rework and delays. Then measure the same way after, including model, platform and human review costs.
Reported this way, AI value becomes comparable with any other operational investment.