Case Study · Education & HR
SmartED Verify
Verifying education and credential documents against application data.
- Industry
- Education & HR
- Category
- Document Intelligence
- Capabilities
- Document Intelligence
The problem
Verification teams manually checked credential documents against submitted applications.
Existing manual process
Staff contacted institutions and checked academic and credential documents manually.
Agent / workflow deployed
An agent that reads credential documents, matches them to application data and flags inconsistencies.
Systems touched
The workflow
What the agent does, step by step.
- 01
Document intake
- 02
Credential extraction
- 03
Data matching
- 04
Exception flagging
- 05
Staff decision
Verification staff decide on every flagged case.
Operating model
Before and after.
Before
Verification by email and phone, with long waits.
After
Agent validates documents and prepares a verification summary for staff sign-off.
Measured results
Verified before published.
No metrics are published for this case yet. Once the customer confirms the measured change against their baseline (turnaround, cost per transaction, accuracy), we will add it here.
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